Freshsales is strong on phone and email. MedicalGrow is built for patients who live on WhatsApp.
Freshsales is a general-purpose CRM from the Freshworks family, appealing to sales teams with built-in phone and email. MedicalGrow is set up around a medical tourism patient's journey — from the first WhatsApp message to procedure day.
Unlimited users · flat price per clinic · no annual commitment required
Built for medical tourism
MedicalGrow.ai
General-purpose
Freshsales
Pricing model
Flat price per clinicPer userCost as the team grows
Stays the same (unlimited users)Grows with every new userMedical-tourism-ready pipeline
Built in: enquiry → photos → plan → deposit → procedureYou design itAI that reviews the sales team
AI CRM ChiefFreddy AI (general-purpose)Setup
Together with our teamSelf-serve or with a partner
Where a general sales CRM falls short in medical tourism.
Messaging in another product
Joining WhatsApp and Instagram chats to sales often takes an extra product or a higher tier.
Per-user cost
Every new agent is another licence. With language desks and a seasonal team, the total grows fast.
No clinic stages
Photos, treatment plan, deposit, transfer and procedure — you design the stages and fields yourself.
MedicalGrow.ai vs Freshsales at a glance
The questions medical tourism clinics ask most.
| MedicalGrow.ai | Freshsales | |
|---|---|---|
| Industry focus | Medical tourism only | General-purpose |
| Pricing model | Flat price per clinic | Per user |
| Cost as the team grows | Stays the same (unlimited users) | Grows with every new user |
| WhatsApp, Instagram, Facebook and email in one inbox | Via extra products or higher tiers | |
| Official WhatsApp Business API | Via an extra product or plan | |
| Medical-tourism-ready pipeline | Built in: enquiry → photos → plan → deposit → procedure | You design it |
| 24/7 AI assistant | Conversation AI + Voice AI | Freddy AI (general-purpose) |
| AI that reviews the sales team | AI CRM Chief | Freddy AI (general-purpose) |
| Reporting from ad to patient to revenue | Meta, TikTok and Google leads tied to patients and revenue | Via integrations; you set it up |
| Setup | Together with our team | Self-serve or with a partner |
Freshsales details are based on general information from the company's public product and pricing pages; plans and prices change over time. Check the Freshsales website for current details. Freshsales is a trademark of its owner and is not affiliated with MedicalGrow.ai.
Official API or QR: start with the number you already have.
In MedicalGrow, WhatsApp is part of the sales process from day one. With the official WhatsApp Business API the business number belongs to the clinic, with no ban risk; to start fast, you can link your existing number via QR (WADOG). We recommend the official API for growing teams.
- Official API: approved by Meta, templates, multiple users
- QR (WADOG): start without waiting for template approval
- Chat history stays with the clinic even if an agent leaves
Official WhatsApp Business API
Meta-approved connection
WADOG · QR connection
Fast start with your current number
Which ad brings patients, and which agent closes them?
Leads from Meta, TikTok and Google forms land in the panel with their source and are tied to the patient, quote and revenue. Reports show conversion by campaign and by agent.
- Leads, patients and revenue per campaign
- Conversion by agent
- Waiting patients by stage
Google sends fewer leads, but brings patients for less.
When might Freshsales be the better fit?
For teams that work with built-in phone and email and already use Freshworks products for support.
Built-in phone and email
Offers these tools inside the CRM for teams that sell mainly by phone and email.
The Freshworks family
If your support team uses Freshworks products like Freshdesk, a CRM from the same family keeps things together.
General sales processes
Provides ready structures for classic B2B or B2C sales outside healthcare.
Move from Freshsales to MedicalGrow in four steps.
Timing depends on your data volume and team size — we work out the plan together on the first call.
- 01
Export
Export contacts, accounts and deals from Freshsales as CSV, and decide together which pipelines and periods to bring over.
- 02
Map fields and stages
We map columns to contact fields and old stages to a medical tourism pipeline, creating the custom fields you need first.
- 03
Connect channels
Connect WhatsApp, Instagram, Facebook, email, lead forms and calendars under Settings → Integrations.
- 04
Bring the whole team
Invite everyone — with no per-user fees, nobody has to be left out.
Frequently asked questions
Can I make phone calls in MedicalGrow?+
Yes. You can connect a phone number in Settings and answer incoming calls with Voice AI. We'll clarify the details of phone and SMS usage on a demo call.
What replaces Freddy AI?+
MedicalGrow has two kinds of AI: Conversation AI and Voice AI, which answer patients, and AI CRM Chief, which reviews the sales team. Both are shaped around medical tourism; they don't diagnose or give exact prices.
Can I move my data from Freshsales?+
Yes. Export contacts and open deals from Freshsales as CSV/Excel and import them into MedicalGrow. Our team helps map fields and stages; whether older conversations carry over depends on the channel and connection method.
Does the price change as my team grows?+
No. MedicalGrow has no per-user fees; you pay a flat price per clinic. Adding coordinators, sales agents or doctors doesn't change your bill.
See how MedicalGrow compares to other options.
Try a CRM built for medical tourism instead of Freshsales.
Tell us about your current setup and we'll plan the switch and setup together.