The patient who messages at 3am gets a reply in the first minute.
Conversation AI answers patients on WhatsApp, Instagram, Facebook and web chat using your clinic's own information. Voice AI picks up the phone. Both collect photos, book consultations and hand the conversation to your team when needed. They never diagnose and never quote a final price.
AI agents
Knowledge base: 3 sources
Handed over to Elif K.
Reason: medical question · AI paused
The patient writes from London at night. Your team starts at nine.
First replies arrive hours later
Enquiries from other time zones wait until morning. By then the patient has written to three more clinics — and the first to reply usually has the edge.
Agents answer the same questions all day
"Is the hotel included?" "How many days do I need to stay?" "Is there a transfer?" Most of the day goes on repeat questions, leaving little time for real sales conversations.
Missed calls never get called back
Calls outside office hours or at peak times go unanswered. The caller doesn't leave a number — they just ring the next clinic.
Start in suggest mode. Switch to auto when you trust it.
Conversation AI drafts a reply to each incoming message based on your clinic's knowledge base. In suggest mode, the agent sees the draft, edits it and sends it with one click — the AI never sends anything on its own. Once you're confident in the quality, you can switch to auto mode for specific situations, such as out of hours.
- Works on WhatsApp, Instagram DM, Facebook Messenger and web chat
- Suggest mode: no message goes out without an agent's approval
- Auto mode: the AI replies, your team watches and can take over at any moment
- Every conversation sits on the patient record — you see exactly what the AI wrote
AI draft
Hi Laura! The fee depends on your nose and our surgeon's plan. Could you send one front and one side photo for a personal assessment? I can also share general recovery information right away.
An assistant that always picks up the phone.
Voice AI answers calls to your clinic's number. It understands what the caller wants, answers common questions from your knowledge base, takes their details and books a consultation when appropriate. A summary of the call lands on the patient record, so your team picks up exactly where it left off.
- Calls outside office hours and at peak times no longer go unanswered
- A contact is created for the caller and a call summary is logged in the panel
- Medical questions or special cases are routed to your team
Voice AI
Inbound call · 02:14
The AI only speaks from the information you give it.
You train your agents on your website pages, treatment journey documents and your own Q&A list. They answer questions about hotels, transfers, length of stay, recovery and payment options with your clinic's information. When something isn't in the knowledge base, they hand over to your team instead of making it up.
- Website, PDF and Q&A sources in one place
- Update the information and the answers update with it
- Your clinic's tone and rules are written into the agent's instructions
yourclinic.com/implants
Website · 14 pages
Implant-treatment-journey.pdf
Document
FAQ · Transfer, hotel, recovery
38 Q&A pairs
Safety rules
In healthcare, AI has to know its limits.
Your AI agents don't replace clinical decisions — they get the patient to the right person, fast.
Never diagnoses
No medical opinions on symptoms, medication or treatment suitability — those questions go to your doctors.
No final prices
Explains that the fee depends on an assessment; your team sends the final quote after the doctor's review.
Collects photos and details
Asks for the photos, X-rays and basic details needed for assessment, and saves them to the patient record.
Books consultations
Offers online or in-person consultation slots from your calendar's availability.
Hands over to a human
Transfers the conversation to your team immediately on complaints, urgent cases, medical questions or when the patient asks.
Everything on record
Every AI reply is visible in the conversation history, so managers can review it at any time.
Suggest mode or auto mode?
We recommend starting in suggest mode and moving to auto as trust builds.
| Suggest mode | Auto mode | |
|---|---|---|
| Who sends the message? | The agent, by approving the AI draft | The AI |
| Agent can edit the reply | When they take over | |
| Instant replies at night and weekends | ||
| Medical safety rules | ||
| Hand-over to a human | ||
| Best for | The first weeks, sensitive treatments | Out of hours, frequently asked questions |
Frequently asked questions
What if the AI gives a patient wrong information?+
The agent is configured to answer only from your knowledge base and to hand over when it doesn't know. In suggest mode, nothing goes out without an agent's approval. In auto mode, every reply is still visible in the conversation history and your team can take over at any time.
Which languages can it reply in?+
The agents can reply in the language the patient writes in. We still recommend checking your knowledge base and instructions for your main patient languages, and reviewing replies in suggest mode for the first few weeks.
What does it say when a patient asks for a price?+
It doesn't quote a final price. It explains that the fee depends on the doctor's assessment, asks for the photos needed and offers to book a consultation. Your team prepares the final quote.
Will it replace my agents?+
No. The AI takes the first reply, the repeat questions and the booking; building trust, explaining the treatment plan and closing stay with your team. Your agents spend their time on the conversations that actually turn into patients.
Who sets it up?+
Conversation AI, Voice AI and the knowledge base are managed in the panel under Settings. For the initial setup, our team configures instructions and safety rules for your clinic together with you.
No patient should message another clinic while waiting for your reply.
Start safely in suggest mode. No per-user fees.