A dental clinic CRM that follows every patient from x-ray to second visit.
Implant, zirconia crown, veneer and All-on-4 enquiries from WhatsApp, Instagram and ad forms land in one shared inbox. Panoramic x-rays, treatment plans and two-trip travel schedules live on the same patient record.
Unlimited users · flat price per clinic
Sarah Mitchell
Hannah Schmidt
Jonas Weber
Daniel Clarke
Emma de Vries
Lucas Martin
Amira Haddad
Oliver Brown
In dental tourism, patients get lost in an unanswered x-ray message.
X-rays scattered across phones
The patient sends their panoramic x-ray to one agent's personal WhatsApp. When the dentist needs it for the plan, nobody can find it.
Two trips, no follow-up
After implant placement, the second visit for the final teeth comes months later. In between, the patient is forgotten and the return date never gets fixed.
Same question, five answers
"Zirconia or porcelain?" "How many days do I need to stay?" Every agent explains it differently, the patient compares — and books elsewhere.
From implants to smile makeovers, tag every enquiry with the right treatment.
Dental tourists usually ask about several treatments at once and compare against quotes from home. In MedicalGrow the enquiry is tagged with the treatment of interest from the first message, so agents, dentists and Conversation AI answer consistently from the same knowledge base.
- Common treatments: dental implants, zirconia and e.max crowns, veneers, All-on-4 / All-on-6, smile design, whitening
- Typical questions: how long do I stay, how many trips, how does the guarantee work, how do I send my x-ray
- Conversation AI never diagnoses or quotes a final price — it asks for x-rays and photos and books a consultation
- Add your own treatment timelines and travel packages to the knowledge base to standardise answers
- Dental implants
- Zirconia crowns
- All-on-4 / All-on-6
- Veneers
- Smile design
Source markets and languages
Recommended patient pipeline for dental clinics
Rename or reorder stages to match your process — our team configures the pipeline with you during setup.
- 01
New enquiry
Lead from a form, WhatsApp or Instagram, opened with treatment of interest and source.
- 02
X-ray received
Panoramic x-ray or intraoral photos received and ready for the dentist's review.
- 03
Plan sent
Treatment plan and quote sent to the patient; a follow-up date is assigned to the agent.
- 04
Deposit & travel
Deposit taken; flight, hotel and transfer details added to the patient record.
- 05
First visit
Implant surgery or tooth preparation done; temporaries and check-up notes recorded.
- 06
Second visit & aftercare
Final crowns or bridges fitted, followed by check-ups and satisfaction follow-up.
Dental-specific fields on every patient record.
Generic CRMs leave you with a notes box. A dental clinic needs implant counts, x-ray status and visit plans as reportable fields. In MedicalGrow you define them as custom fields, then filter and report on them.
- Treatment of interest — Implants + zirconia
- X-ray status — Panoramic received
- Planned units — 6 implants, 12 crowns
- Visit plan — 2 trips
- Travel date — November 2026
- Preferred language — English
- Assigned dentist — Dr Elif Kaya
United Kingdom · English
Custom fields
- Treatment of interest
- Implants + zirconia
- X-ray status
- Panoramic received
- Planned units
- 6 implants, 12 crowns
- Visit plan
- 2 trips
- Travel date
- November 2026
- Preferred language
- English
X-rays and photos stay safely on the patient record.
When a patient sends their panoramic x-ray and intraoral photos on WhatsApp, the attachments stay in the conversation history on their record. Files for the dentist are organised in patient folders in Media Storage — not scattered across personal phones.
- Conversation attachments are kept with the patient record, even if the agent changes
- Patient or treatment folders in Media Storage; share files with the dentist from one place
- Use roles and permissions to limit access to health data to the people who need it
- Review consent and retention policies for KVKK and GDPR with us during setup
Sarah Mitchell
WhatsApp · English
Talk to patients from Europe and the Gulf in their own language.
Turkey-based dental clinics commonly see patients from the UK, Germany, the Netherlands, France and Ireland, as well as the Gulf states. Every enquiry opens with country and language, and reaches the right agent.
Country and source tags
The patient's country and ad source sit on the record, so you can decide budget by market.
Agents by language
German, Dutch or Arabic-speaking agents see their own patients; assignment rules are configured during setup.
Replies across time zones
Conversation AI gives the first reply out of hours, asks for photos and suggests a consultation; an agent takes over in the morning.
Any channel
WhatsApp, Instagram DM, Facebook Messenger, web chat and email in one shared inbox.
Four numbers a dental clinic manager should check every week.
Tracked with Reporting, pipeline stages and custom-field filters — by source, agent and treatment.
X-ray collection rate
What share of new enquiries sent an x-ray or photos? The first real sales threshold.
Plan-to-deposit conversion
How many treatment plans turned into deposits — by agent and by market.
First response time
How fast was the x-ray message answered? Patients comparing clinics don't wait.
Second-visit return
Tracking patients who completed the first trip until they come back for final teeth.
Frequently asked questions
Can we store panoramic x-rays in the CRM?+
Yes. Attachments received on WhatsApp or email stay in the conversation history on the patient record, and you can create patient folders in Media Storage for an organised archive. We recommend limiting access with roles and permissions.
How do we track two-visit implant treatments?+
First visit and second visit are separate pipeline stages. The second trip is booked in the calendar and stored in a date field on the record; waiting patients stay visible through filters and AI CRM Chief alerts.
Does the AI assistant give prices or diagnoses?+
No. Conversation AI does not quote final prices or diagnose. It shares general information about treatments, asks for x-rays and photos, books a consultation and hands the conversation to an agent when needed.
Can dentists log in too? Is there an extra fee?+
Yes. MedicalGrow has no per-user fees — dentists, coordinators and assistants are added as unlimited users. You decide what each role can see with permissions.
Can we import our existing patient list?+
Yes. Import contacts by CSV and place existing opportunities into pipeline stages. Our team helps with field mapping during setup.
Related features and solutions
Turn every x-ray message into a booked patient.
Unlimited users, flat price per clinic. Our team helps you set up.