Every patient, with an agent who speaks their language.
Enquiries arrive from Germany, the UK, the Gulf and France on the same day. When the right agent doesn't get the right patient, the conversation turns into translation tools, delays and lost trust. MedicalGrow writes the language on the patient record and routes the chat to a native-speaking agent.
- DELukas B.WhatsAppMDMehmet DemirDE · native
- ARAmira H.InstagramYKYusuf KayaAR · native
- ENSarah M.FacebookZAZeynep ArslanEN · native
- FRLucas M.Web formEKElif KayaFR · native
Sample data
When languages get mixed up, patients start waiting.
Conversations land with the wrong agent
An Arabic-speaking patient lands with an English-speaking agent. The chat either limps along through a translation tool or waits while someone "asks around".
Different text, different quality per language
The German photo instructions are on one agent's phone, the French version in someone else's notes. Information changes from language to language.
After hours, time zones, one-language cover
A German message at night is seen by an English-speaking colleague on duty. The patient gets no reply until morning — or not in their language.
The patient's language, on the first line of their record.
Keep language as a contact field or tag — filled automatically from a form question or chosen by the agent on the first message. Filter the inbox and pipeline by language so your German-speaking team focuses on its own patients.
- Language field and tags: DE, EN, AR, FR, RU…
- The language question on lead forms maps to a contact field
- Saved views and smart lists by language
Lukas Braun
- Language
- German (DE)
- Country
- Germany
- Treatment
- Hair transplant
- Source
- Meta Ads · DE form
- Agent
- Mehmet Demir
Send each conversation to an agent who speaks the language.
Our team configures language-based assignment rules during setup to match your team: German speakers to a German-speaking agent, Arabic speakers to an Arabic-speaking agent. If an agent is on leave, the chat can be reassigned manually to a colleague with the same language — the history stays on the record, so nothing is lost.
- Assignment by language, treatment or source (configured during setup)
- Language skills and permissions per agent
- Manual reassignment for leave and shifts
- DELukas B.WhatsAppMDMehmet DemirDE · native
- ARAmira H.InstagramYKYusuf KayaAR · native
- ENSarah M.FacebookZAZeynep ArslanEN · native
- FRLucas M.Web formEKElif KayaFR · native
Sample data
The same message, at the same quality, in every language.
Store an approved version in each language for photo instructions, treatment plan explanations, transfer details and pre-op preparation. A new agent writes accurately and consistently from day one. With the official WhatsApp Business API, you can get template messages approved separately for each language.
- Language versions per snippet
- Consistent medical and logistics information across the team
- Language-specific approved WhatsApp templates
- ENCould you send us 4 photos of your teeth from different angles?
- DEKönnten Sie uns 4 Fotos Ihrer Zähne aus verschiedenen Winkeln senden?
- FRPourriez-vous nous envoyer 4 photos de vos dents sous différents angles ?
- ARهل يمكنك إرسال 4 صور لأسنانك من زوايا مختلفة؟
A German message at night gets a reply in German.
Conversation AI recognises the language the patient writes in and replies in that language using your clinic's knowledge base; it collects photos and books consultations. In the morning it hands the chat to an agent who speaks the language. It doesn't diagnose and doesn't quote final prices.
- Greeting and Q&A in the patient's language
- Suggestion mode or automatic mode
- Handover to the right agent via the language tag
Hallo, ich interessiere mich für eine Haartransplantation. Was kostet das ungefähr?
Hallo Lukas! Der Preis hängt von der Graftzahl ab. Senden Sie uns gern 4 Fotos – dann erstellt der Arzt einen persönlichen Plan.
4 Fotos ✓
How many enquiries — and patients — per language?
Reports by language
Filter leads, appointments and won deals by the language field.
Response speed by language
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Market decisions
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Frequently asked questions
Which languages is the panel interface available in?+
Patient communication can happen in any language — messages, templates and AI replies are in the patient's language. Let's check the panel interface language options together in a demo.
Is the language detected automatically?+
If your lead form asks for language, the answer is written straight to a contact field. For direct messages, the agent picks the language on the first message, while the AI agent replies in whatever language the patient writes in.
How is language-based automatic assignment set up?+
Our team configures assignment rules during setup to match your team structure. After that, you can also assign conversations manually in the panel.
Do we pay extra if we add a new language team?+
No. MedicalGrow has no per-user fees, so adding agents doesn't change your bill.
Related features
Speak every patient's language from the first minute.
No per-user fees: every language team for the same price.