The first 5 minutes in medical tourism: not losing the patient who messages on WhatsApp

International patients message several clinics at once, and the first clinic to give a meaningful reply usually leads the conversation. In this live session we walk through the first minutes of a WhatsApp enquiry step by step and show, inside the panel, how to measure response time and make ownership clear across your team.

Agenda

1. 01Why patients go with whoever replies first: the first five minutes
2. 02Bringing every enquiry into one inbox and routing it to the right agent
3. 03What to ask in the first message: photos, expectations, travel dates
4. 04Official WhatsApp Business API vs QR connection: which one, when?
5. 05Making unanswered conversations and waiting leads visible
6. 06Q&A